Our Policies

Terms & Conditions for Retreats

View Complete Terms & Conditions →

• Booking & Payment: 50% deposit required at booking, balance due 30 days before retreat

• Cancellation Policy: 100% refund (30+ days), 50% refund (15-29 days), no refund (<15 days)

• Electronic Device Policy: Mobile phones and devices prohibited during sessions and activities

• Health & Safety: Your responsibility to disclose medical conditions before booking

• Third-Party Services: Information about our partners and liability limitations

• Code of Conduct: Expectations for respectful behaviour during retreats

Payment Information

View Complete Payment Information →

• Prices & Currencies: Quoted in GBP, USD, or EUR depending on location

• Payment Methods: Revolut transfers, bank transfers, credit/debit cards, PayPal

• Administrative Fees: Charges for late booking changes and rescheduling

• Refund Processing: Timelines and procedures for refund payments

• Payment Security: Information about our payment processors and security measures

Hypnotherapy Services

View Complete Hypnotherapy Terms →

• Confidentiality: Strict privacy practices for all client information

• Payments: All sessions must be paid for in advance

• Cancellation: 24 hours' notice required for refunds or rescheduling

• Treatment of Minors: Parental consent requirements and guidelines

• Intellectual Property: Restrictions on sharing session materials

• Medical Suitability: Conditions where hypnotherapy may not be appropriate

Legal Notices

View Complete Legal Notices →

• Business Information: Our registration details and contact information

• Website Terms: Rules governing use of our websites

• Intellectual Property: Copyright and trademark protections

• Third-Party Disclaimers: Liability limitations for external service providers

• Health Disclaimers: Medical advice limitations and recommendations

• Governing Law: Jurisdiction and legal framework

Privacy Policy

View Complete Privacy Policy →

• Information We Collect: Website usage, booking, and communication data

• How We Use Your Data: Service provision, communications, and legal obligations

• Google Forms: Information about questionnaire data security

• Data Security: Measures to protect your personal information

• International Transfers: Safeguards for data processed outside the UK/EU

• Your Rights: Access, correction, deletion, and other GDPR rights

Communication Preferences

Our preferred method of communication is by email at contact@conceptretreats.com.

You can also reach us by telephone and WhatsApp at: +44 (0) 7707 289 228

Please note that due to the nature of our work, we travel extensively, and it may take up to 48 – 72 hours to reply to your message. We appreciate your patience and understanding.

Last updated: 14.04.2025

Summary